To help us help you make the right decision for you and your cat,
we’ll first ask you to tell us about them,
then contact you as we may need to discuss various options available.

Next, if together we decide that this is the best option,
we will make an appointment for you to bring your cat to us in Godmanchester,
or we may be able to collect if you live in Cambridgeshire, Hertfordshire or North London.

Find out more about each step below.

Read how the process works

  • Step 1 – Complete our form or call us

    Complete our form below, and we'll aim to reply within 24-48 hours. The form will take approximately 10 minutes to complete.

    If you are unable to travel to our Centre in Godmanchester but live in Cambridgeshire, Hertfordshire or North London, please still complete the form and select the option for 'pet collection' when prompted. 

    Or you can call us on 0300 303 9333 between 8am and 4pm and then follow the options – we're available seven days a week. Due to how busy our phone lines can get, you may need to leave one voicemail and someone will call you back. 

    If you require urgent help, please give us a call and leave a message if the line is busy. We prioritise emergency situations.

  • Step 2 – Initial discussion

    A member of our Pet Support team may need to contact you by phone about your pet to gather some further information and to discuss your options. 

    Options include giving up your cat so we can find them a new home or we can provide other support to keep your cat in your home. We can support with free behavioural advice, financial aid for neutering and some other vet care and food support.

    If together we decide that giving up your cat is best, we will either offer:

    • An appointment to come into our care where they will stay in our excellent facilities supported by our dedicated, experienced staff or with a foster volunteer (over a third of our cats are placed in foster care) until they find a new home 
    • Support with keeping your pet in your home whilst we find them a great new home. This includes expert help with any pet-related issues you may be experiencing 
    • A space on our waiting list if our care services are full 

    When giving up your cat you will need to supply a photograph of them and a copy of any veterinary records your cat has. 

    If you do need to give up your cat, it's best to start the process as soon as you can. 

  • Step 3 – Appointment

    On the day of your appointment to give up your cat, unless we have arranged a collection from your home, you will need to bring them to our centre at the agreed time and date. After the appointment you will leave the cat with us. Home collection is based on location and driver availability. 

    If your cat has any favourite toys or blankets, you are welcome to bring these with you as we will keep them with your cat to help them settle. 

    Your appointment will last for around 20 minutes. Our team will ask for more detailed information about your cat to make sure we provide the right support whilst they are with us and find them the best new home. In some circumstances, based on the information you provide, we may decide we are unable to support you with finding your cat a new home, our team will discuss the reasons why and talk you through other options available to you.

  • Step 4 – Your cat is in our care

    Once handed over, our experts will then assess the behaviour and medical needs of your pet in depth. This information will help us match them with the right new owner. 

    If you'd like an update on your pet whilst in our care, we are more than happy to share any news with you. Get in touch by email and we'll respond as soon as we can.

    Once we place your cat in their new home, we are unable to share information on the new owners or ask them to be in touch with you, so do think carefully about your options. 


We do prioritise emergency situations.

So, if you need urgent help, please give us a call on 0300 303 9333 and then follow the options.

We’re available 8am to 4pm, seven days a week, but please leave a message if the line is busy.