We're still here for pets and people – but we’ve adapted our services in response to coronavirus

If you need help with your pet please contact our Pet Support Team and one of our experts will be in touch as soon as possible.

All of our shops have reopened - you can find out more about them here

At this difficult time, our teams are pulling together to ensure ongoing care and animal welfare is available for pets and pet owners who need it the most. 

As part of these efforts we have made adjustments to ensure we always have staff on hand, and a significant number of animals have been put in foster homes. This means the pets get some extra care and comfort, and pressure is reduced on our staff and volunteers. We are keeping a close eye on developments and taking extra precautions to keep our pets, volunteers, employees and the public safe.

Whilst the current situation means that we can’t allow general visits to our centres, our staff are still working hard to respond to rehoming enquiries and to rehome our pets following Government approved guidelines. If our team finds an animal that matches the details you supply on your registration form, someone will be in touch with you to discuss next steps.

Looking for a pet? Register and we will see if we have a match for you.

You can still register your interest in adopting a pet from us by completing our online form here

Looking for advice? We’re here for you!

If you need any advice about caring for your pet, adopting a pet, or letting us know about a homeless animal, please contact our Pet Support Team and a member of our team will respond as soon as possible.

Our top priorities

  • The care of pets on our sites and in foster homes.

  • The safety of people.

  • Pet advice – remember, we’re still here to help. If you have a question, visit the pet advice section of our website or contact us directly.

    • Plus, follow us on Facebook, Instagram and Twitter to keep up to date on our latest advice articles and videos produced by our experts.

  • Critical operations – Our veterinary teams are providing full support to our pets (on our sites and in foster homes) within Government and RCVS guidelines

  • Intake – If you need to relinquish a pet, or find a stray pet in need please get in touch. If we can’t accommodate a pet immediately we can still provide support and advice.

How you can help

Your support now, more than ever, is crucial in helping us continue our vital work. Please give a gift today to ensure homeless pets keep on getting the love and care they need.

Frequently Asked Questions

  • Can the general public still access Wood Green's centres and shops?

    All our shops are temporarily closed. 

    Our centres remain closed to general visitors, but we have been able to start safely rehoming some of our pets by inviting people to our sites on an appointment basis, or by taking pets directly to their loving new homes. All staff abide by social distancing rules throughout the rehoming process and in their other day-to-day work.

  • How do I adopt a pet?

    Please complete our pet seeker form and we will do our best to find a match for you. Please be aware there is a huge demand for our dogs and the majority of enquiries do not result in a dog from Wood Green. We can help you in many other ways though through advice and support.

  • I have filled in a form to adopt a pet, why have I not heard from you?

    If you have completed a form to adopt a dog or cat, it will be run daily through our system against all of our available pets. You will only hear from us if we have a potential match so please do not chase up your application. We are asking people to please not call or email about specific pets, we hope you understand. If you do not hear from us within 4 weeks, we have not got a match for you but you are welcome to email us at pet.support@woodgreen.org.uk to keep your application open.

    Please just email with the subject title of – I AM STILL LOOKING FOR A DOG / CAT, from the email you used on your form and we will reactivate your application. You are welcome to do this every 4 weeks whilst you are still looking for a pet. If you have completed a form to adopt a small animal you will be contacted by email, please do check your junk folder.

  • Can I foster a pet for you?

    In response to the coronavirus, we have successfully placed around 50% of our animals into foster care and looking to do more. Currently we are seeing an increase in people who want to help us and become a foster carer. We will be in touch as soon as we can. You can register your interest here.

  • What donations do you accept? Do you take Duvets?

    Unfortunately we cannot accept duvets or pillows due to the cost and time it takes to launder them. You may find other animal charity/shelters are willing to take them, we hope you find someone that can make good use of them.

  • Do you accept food donations? What items can I donate?

    We can take unopened food, toys and blankets in a reusable condition (if used), knitted blankets, towels, newspaper and shredded paper – these can be donated our Godmanchester centre during opening hours, currently our Heydon centre is closed for donations. Alternatively, you can follow this link to our Amazon wishlists where you can purchase species specific gifts for pets in need.

  • I am having issues with a pet I have rehomed from you, can I still get help?

    Please call us on 0300 303 9333. Alternatively, please try calling your registered vets first for emergency assistance.

  • I am struggling with the behaviour of my pet, can you still help?

    We still want to do our best to help everyone. So if you have a question please: 

  • I am interested in applying for a job or want an update on my application

    Once you have submitted your application, you will get an acknowledgement email. If you do not receive this email please resend your application or contact the recruitment line on 0300 303 9333 ext 1263. If you have not heard from us within two weeks, your application has not been successful. We reserve the right to remove the role if sufficient applicants have been received before the closing date.

    Visit our jobs site to view current vacancies.

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How is Wood Green adapting to the coronavirus crisis?

At Wood Green, our dedicated teams are continuing to adapt in response to the coronavirus crisis. In this new video, find out more about what we’re doing to ensure pets keep on getting the love and care they need.

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How is coronavirus affecting Wood Green?

Hear more from our staff about the impact of coronavirus, and how they’re adjusting.


Make a donation today

Unfortunately, all of our retail stores have had to close and we are no longer able to actively fundraise in public as we normally would, during this difficult time. 

Anything you can give will help us continue supporting more pets and people in need.


How to look after your pets during Covid-19

Our experts have written some great advice to help support you and your pets while we all have to stay at home.

Read more