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Visually Descriptive Transcript for “Woodgreen’s pet support helpline | Woodgreen Pets Charity” video

[0:00]
[Visual: Bird’s-eye view of the Woodgreen Pets Charity site. Ambient music plays.]
Caller 1: “I need to rehome my dog.”
Advisor 1: “Oh, bless you, okay.”

[0:07]
[Visual: A bird’s-eye view fades to a dark green background. Phone call dialogue appears in white text.]
Caller 1: “I’m just finding it really hard because he’s the most lovable dog. He’s just become my little boy.”
Advisor 1: “Yeah, oh, I know. It’s so difficult, isn’t it?”

[0:18]
[Visual: Recording of a new phone call between a Woodgreen Pet Support advisor and a pet owner. Background remains dark green and dialogue in white text.]
Caller 2: “So my partner has been signed off long-term sick from work and we’re basically struggling financially now because we’re on sick pay. I’ve tried to find somewhere else for us to live but it’s really hard to find somewhere we can afford that accepts pets. I don’t want her level of care and food to suffer because we’ve not got as much money.”

[0:37]
[Audio stops; music continues]
[Visual: Dark green background with white text.]
On-screen text: “Last year, our pet support helpline received over 27,000 calls from people needing help.”

[0:46]
[Visual: A Pet Support advisor sits at a desk wearing a headset.]
Advisor 2: “Hello Louise, you’re through to Karen.”

[0:49]
Visual: Another advisor with two monitors speaks on the phone.
Advisor 3: “…you’re struggling to look after at the moment, is that right?”

[0:52]
[Visual: Two advisors sit side by side; one speaks to a caller.]
Advisor 4: “She’s not been able to feed it for a couple of days, just purely because she can’t afford to.”

[0:56]
[Visual: Another advisor works at their computer.]
Advisor 4 (voiceover): “Can we send this through to be looked at quite quickly please?”

[0:59]
[Visual: Advisor at computer; shot fades. Background video transitions to a view of the Woodgreen site while text appears.]
On-screen text: “Last year, we saw a staggering 253% increase in people giving up their pets for financial reasons.”

[1:05]
[Visual: The same message remains on screen. Background changes to a dog on a lead with three people visible from the waist down.]

[1:09]
[Visual: A Woodgreen staff member kneels to tend to a dog in a green wireframe carrier. Abbi, a pet support team manager, speaks off-screen.]
Abbi (voiceover): “Our support can really be life-changing.”

[1:10]
[Visual: Abbi appears on screen outside the Woodgreen Welcome Centre.]
Abbi: “Just from having a phone call with somebody or from helping take their pets in…”

[1:15]
[Visual: Two Dog Specialists on a field tend to a beagle and a lurcher.]
aBBI (continuing): “…or supporting with behavioural advice, it makes such a big difference to people’s lives.”

[1:20]
[Visual: Tim, pet services support manager, stands in the Pet Support office. Colleagues work behind him.]
Tim: “We can get them out of what can be a very difficult situation, not only for them, but also for the pet they need help with.”

[1:25]
[Visual: A distressed dog in a cage in a van; five black and tan puppies huddled together on a soft white blanket; a dog lying on a sofa being stroked on their head; a Royal Veterinary College vet operating on a dog.]
Tim (voiceover): “This could be from someone who needs to urgently flee a home, or someone who has a pet that is seriously ill and needs some vet support as well.”

[1:36]
[Visual: A Pet Support advisor speaking on the phone; another advisor doing the same; a pet owner sits on a blue sofa holding a cat and smiling at the camera.]
Tim (voiceover): “The role of pet support is a difficult job. They deal with challenging situations on a daily basis. It’s extremely rewarding though, knowing that we’re giving support and help to those that need it the most.”

[1:46]
[Visual: The pet owner now stands alone in front of a white door, speaking to the camera.]
Pet Owner: “Thank you very much Woodgreen for support me and my cats.”

[1:50]
[Visual: Shot fades to a dark green background with white text.]
On-screen text: “Thank you for helping us be there for pets and their people. 0300 303 9333”

[1:58]
[Visual: Background changes to white. The Woodgreen Pets Charity logo animates onto the screen. Music fades. The video ends.]