General FAQs

Woodgreen’s pet care facilities are not open to the public

We only allow visitors to our Welcome Centre when they have an appointment.

Our on-site charity shop is open as usual for browsing and donations.

Along with other leading pet rescue charities, we no longer allow members of the public to visit our pets. This is to protect the animal’s welfare.

You can see all our pets looking for new homes on our website. We update these pages regularly, so do check back if you can’t see a suitable match just yet! Once you’ve fallen in love, start the rehoming process by:

1. Reading the online profile carefully so you can decide if you can give them the home and care they need
2. Having a look at our rehoming FAQs for dogs, cats or small pets
3. Filling in the registration form at the bottom of the pet’s profile

If you’re a potential match with one of our pets, we’ll give you a call, to chat through the pet’s needs and a bit more about you. If you are a match, we’ll then find a time and book you in for an appointment at our Welcome Centre in Cambridgeshire, so you can meet the pet in person.

If you have a problem using our website, it might be that you need to adjust your browser settings to and it is to do with being able to read then you can get help with changing your browser settings here.

For anything else, please email details to digital@woodgreen.org.uk for us to investigate. Thank you for your help!

We will, of course, respect your wishes if you no longer wish to hear from us. Either click the ‘Unsubscribe’ link at the bottom of any email, or send an email Supporter.Relations@woodgreen.org.uk with your name and address and the team will update your mailing preferences.

Whether you’ve moved house (congratulations!), or have a new phone number, we’re happy to update your contact details for you.

Email Supporter.Relations@woodgreen.org.uk with the subject line: ‘Update contact details’.

In your message, please provide the name, address and phone number we currently have for you, along with your new contact details.

We welcome all feedback, it helps us to grow and improve our services. You can contact us by email, phone or post:

• Email Supporter.Relations@woodgreen.org.uk with your name, address and full details.
• Call us on 0300 303 9876 and select option 3. We’re available Monday to Friday from 9am to 5pm.
• Write to us at Woodgreen, Kings Bush Farm, London Road, Godmanchester PE29 2NH.

Our pet charity HQ is in Godmanchester, Cambridgeshire, UK. Channel 4’s The Dog House is filmed on location there.

As the welfare of our animals is our highest priority, visits to our Welcome Centre are by appointment only.

It’s not possible for the public to visit the pets in our care. If you want to rehome a pet, find out more about our rescue pet adoption.

Our Godmanchester charity shop is open to the public, without an appointment.

We cannot accept any sort of guest content or sponsored articles.

All of the pet advice on our website (including blogs, images and videos) is produced by our team of behaviour and welfare experts.

Woodgreen is unable to provide financial support for pet owners who live overseas, or health and wellbeing checks for their pets.  

From behavioural issues to dietary needs and everything in between, if you’re looking for advice, we’ve got you covered. Get expert support and guidance 24/7 with our library of pet advice articles. 

The advice and information on the Woodgreen website is free to everyone and is a crucial part of our mission to ensure that all pets live a happy and fulfilled life with their owners, and that we can help before someone has to make the heart-breaking decision to part with their pets.

Our advice will always remain independent and expert-led. Our pet experts have over 100 years of experience caring for dogs, cats and all kinds of small animals.

Across our website, we use ‘affiliate links’ for some of the products or services our experts recommend. These work the same way as normal links, but if someone clicks through the link from Woodgreen it is tracked, and we may receive a small payment.

These small payments add up. They help us ensure that Woodgreen can continue to provide free advice and support for pet owners and, should the worst happen, be able to take a pet in and help them find a new home. The vast majority of our funding comes from individuals making a donation.

We will never compromise our advice

Our advice articles are written by our pet experts and that will never change. When published on our website, we then look to see if any of the products or services our experts recommend are available via an ‘affiliate’. If they are, we will add an affiliate link. If there’s no affiliate link available, it still remains our experts’ recommended product or service, it’s just that we won’t benefit from that recommendation.

Because our experts often recommend individual products, we may link to a wider retailer such as Amazon or Pets at Home. We’ll link directly to the recommended product, but we can’t be held responsible for the suitability of other products a retailer may sell or recommend. Sometimes retailers will change their product range or stock, and our links may become out of date. We’ll do our best to update links but if you see something that doesn’t look right, please let us know.