Donation FAQs

We’re so sorry you’re experiencing problems with our online donation system.

To instead donate by telephone, use our donation hotline 0300 303 9876 and select option 2. Lines are open 7 days a week from 8am to 10pm.

Alternatively, to donate by post, email Supporter.Relations@woodgreen.org.uk with your name and address and we’ll send you a donation form in the post.

Woodgreen receives no government funding for the vital work we do.

We not only take in homeless dogs, but cats and small animals too.

With dogs in particular, we are seeing more and more coming into our care with complex needs. This means dogs requiring operations for serious conditions, or specialist support for behavioural problems, often resulting in a longer stay with us before we can rehome them with new owners.

As well as being there for pets who need us today, we want to be there for those that need us tomorrow.

Everything we do at Woodgreen has been made more acute by the pandemic; we need continued support to keep on running our vital services. That includes emergency intakes, which is likely to rise due to the boom in puppy purchases during the recent lockdowns.

Gift aid is a simple way of increasing the value of your gift to Woodgreen from the Government, without you having to increase your donation. We can do this automatically by ticking a box in our online donation system.

If you are donating through any other method, please email Supporter.Relations@woodgreen.org.uk with your name and address and we’ll send you a Gift Aid declaration form.

Upon donating items to our charity shops, you can fill in a form to allow us to claim Gift Aid on your donation.

Find out more about Gift Aid through the Government website.

We welcome all feedback, it helps us to grow and improve our services. You can contact us by email, phone or post:

• Email Supporter.Relations@woodgreen.org.uk with your name, address and full details.
• Call us on 0300 303 9876 and select option 3. We’re available Monday to Friday from 9am to 5pm.
• Write to us at Woodgreen, Kings Bush Farm, London Road, Godmanchester PE29 2NH.

Thank you so much for your support of Woodgreen. We’ll be happy to update your payment details for you, or change the amount you wish to give each month. Please fill in a form and send us a request to make a change.

Alternatively, you can email Supporter.Relations@woodgreen.org.uk with the subject line: ‘Update payment details’.

In your message, please provide the name, address and phone number we have for you, along with what you’d like to change about your payments. For example, the amount you’re paying, bank details, frequency, or if you would like to cancel your payments altogether.

Or, if you prefer, you can call our Supporter Relations team on 0300 303 9876 and select option 3. We’re available Monday to Friday, 9am until 5pm.

Whether you’ve moved house (congratulations!), or have a new phone number, we’re happy to update your contact details for you.

Email Supporter.Relations@woodgreen.org.uk with the subject line: ‘Update contact details’.

In your message, please provide the name, address and phone number we currently have for you, along with your new contact details.

We will, of course, respect your wishes if you no longer wish to hear from us. Either click the ‘Unsubscribe’ link at the bottom of any email, or send an email to Supporter.Relations@woodgreen.org.uk with your name and address and the team will update your mailing preferences.

We understand you want to make sure that anyone collecting money is truthful about where your donation is going to. You can find out more and check if we have fundraisers in your area on our door-to-door fundraising page.

Alternatively, call us on 0300 303 9876 and select option 3. Our staff can let you know if your postcode has fundraisers in at the moment.

If you would like a printed donation form to donate by post, call our Supporter Relations team on 0300 303 9876 and select option 3. We’re available Monday to Friday, 9am until 5pm.

Post it back by writing ‘FREEPOST WOOD GREEN’ on an envelope (no stamp or address required). We ask that you please do not send cash through the post.

Easily! Just call our telephone donation hotline on 0300 303 9876 and select option 2.

Lines are open 7 days a week from 8am to 10pm.

There are plenty of donated pet items that are really useful to our teams and can help the pets in our care.

For dogs, we would accept:

• Blankets
• Towels

For small pets, we would accept:

• Large ceramic bowls
• Newspaper
• Pet hammocks
• Unopened wooden enrichment

For cats, we would accept:

• Clean litter trays
• Cat/kitten toys
• Scratching posts – as long as they are in good condition
• Grooming equipment
• Food and water bowls (single bowls only)
• Cat carriers (hard plastic only)
• Blankets and towels

We have accepted other items not on this list, so if your item is not on the list please don’t hesitate to contact us and ask.

You are also welcome to donate most other cat and dog products to one of our Woodgreen charity shops like leads, harnesses, collars and toys etc.

Items we do not accept:

• Litter tray liners
• Laser pens
• Double bowls