Pet Promise
Our free scheme to protect your pet’s future if they outlive you.
Do you ever worry about your pets outliving you, and what will happen to them after you’re gone? Our free Pet Promise scheme gives you peace of mind.
When you register for Pet Promise, you tell us all about your pet (or pets) and we record their details and yours. Then, if you pass away, become seriously ill, or move into a care home, your solicitor or nominated family member will arrange with us for your pets to come in. They will be cared for and loved by our dedicated animal carers, either on site at our centre, or with a foster carer in their own home.
We’ll give them everything they need, from nutritious food and a warm bed to fun activities and plenty of cuddles. We’ll assess your pet’s individual needs, and start our search for a loving new home.
Read our FAQs below. If your question isn’t answered there, contact us and we’ll do our best to answer it! You can reach us by emailing petpromise@woodgreen.org.uk or by calling 0300 303 9333 ext 1631.
Signing up to Pet Promise means we can be there for your pet should they outlive you. However, if you need information about giving up your pet now, find out how we can help.
Register for Pet Promise
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Pet Promise FAQ
How does the Pet Promise scheme work?
How does the Pet Promise scheme work?
When you register for Pet Promise, you tell us all about your pet (or pets) and we record their details and yours so that if there comes a time when you cannot look after them, we can help.
Once you register, we’ll send you a membership pack that includes details you should keep with your important papers.
If you’re no longer able to look after your pets, then your solicitor or nominated family member will know to contact us to arrange for us to take them in, give them everything they need, and find a suitable new home for them.
What type of pets are eligible for the Pet Promise scheme?
What type of pets are eligible for the Pet Promise scheme?
We can take in, look after and rehome dogs, cats, rabbits, guinea pigs, mice, rats, and hamsters.
Are there any factors which could affect my pet being eligible?
Are there any factors which could affect my pet being eligible?
Our doors are open to pets with a wide range of different needs and backgrounds. But, unfortunately, there are some who we aren’t able to bring into our care. These include dogs on the list of banned breeds in England and Wales, pets currently living overseas, and pets with particular medical or behavioural issues which mean we can’t rehome them responsibly. Any decisions on whether to accept a pet at Woodgreen are made in the best interests of the pet’s welfare.
If you’re unsure about your pet’s eligibility then please speak to our team by emailing petpromise@woodgreen.org.uk or by calling 0300 303 9333 ext 1631.
I don’t live close to the Woodgreen centre in Cambridgeshire. Can I still register for Pet Promise?
I don’t live close to the Woodgreen centre in Cambridgeshire. Can I still register for Pet Promise?
Pets from anywhere within the UK can be registered on Pet Promise. Please note that our site, veterinary facilities and expert staff are based in Cambridgeshire.
Is it really free?
Is it really free?
Yes, it is. We want to be here to help pets in need if their people can no longer look after them. The Pet Promise scheme makes this easier for everyone.
Your Pet Promise membership details should be kept with your other important papers, and your solicitor and/or next of kin should be informed of your wishes. Some Pet Promise members choose to leave a gift to Woodgreen in their Will, to help give more pets a second chance at life, for years to come. Leaving a gift of any size in a Will is hugely appreciated, as these kind gifts help fund half the work of Woodgreen, but there is no obligation to do so.
What will happen to my pet once they come to you?
What will happen to my pet once they come to you?
We have a regular process all our pets go through when they come in to us, which includes assessing their health and behaviour and ensuring we understand which kind of home environment would best suit them. The information you give us about your pets when you register for Pet Promise will be so helpful, because no one knows your pets better than you.
We’ll get your pet settled, either here at our rehoming centre or in a carefully screened foster home, and then we’ll get to work caring for them whilst we look for their new home. Learn more about how we help pets in our care
I want to know more about the rehoming process and your policies.
I want to know more about the rehoming process and your policies.
You can learn more about our policies and processes on our About us page
"I encouraged my nan to get her animals covered by Pet Promise and it's the best thing we ever did. It was easy and free to register. I would definitely recommend Pet Promise - it gives you peace of mind knowing your pets will be well cared for."