Our Pet Support Helpline
We receive over 27,000 calls a year from pet owners who need our support.
Hear our Helpline stories
We’re a lifeline for pets and people
Our Pet Support team is the heart of Woodgreen, offering a compassionate ear and expert guidance to pet owners in need. As the first point of contact, they handled over 27,000 calls last year alone, providing vital support in times of crisis.
How we help
From free behavioural advice to financial aid assessments, our team work tirelessly to keep pets and their people together. When rehoming becomes necessary, we’re there every step of the way, ensuring the best possible outcome for all.
Back to basics
Our support for pet owners extends far beyond emergency situations. We also offer expert pet advice on the everyday challenges owners can face. If we can’t help, we’ll connect owners with the right resources.
We’re here for you
Whether you’re facing a pet crisis or just need some advice, our Pet Support team is ready to listen without judgment and offer the help you need.
Suki's owner calls the Helpline
Meet Suki, a lovely Lurcher whose owner was going through a difficult time. Battling serious illness, they could no longer afford Suki’s care or take her on walks. Feeling the strain of not providing Suki with the life she deserved, they reached out to our Helpline.
We listened, we understood, and we explored options together. In the end, Suki’s owner made the selfless choice to rehome her. Once in our care, we kept them updated on Suki’s progress and got in touch once she had found a new home.
Need pet advice?
Whether you’re looking to rehome your pet or you just need some advice about how to manage their behaviour, we’re here for you.
Take a look at our helpful advice and resources. Or if you need urgent advice you can contact us directly on 0300 303 9333.