Have a question?

Before contacting us, we might be able to find the answer to your query. Please read our frequently asked questions:

  • How do I adopt a pet?

    Please complete our pet seeker form and we will do our best to find a match for you. Please be aware there is a huge demand for our dogs and the majority of enquiries do not result in a dog from Wood Green. We can help you in many other ways though through advice and support.

  • I have filled in a form to adopt a pet. Why have I not heard from you?

    If you have completed a form to adopt a dog, it will be run daily through our system against all of our available dogs. You will only hear from us if we have a potential match so please do not chase up your questionnaire. If you see a dog you are interested in on our website - please send an email to dog.enquiries@woodgreen.org.uk expressing your interest. Our team can only respond to those emails where a match is successful. We recommend reading the dogs profile carefully before emailing an interest. If you have completed a form to adopt a cat and see one on our website that you are interested in - please email catenquiries@woodgreen.org.uk expressing your interest. Our team can only respond to those emails where a match is successful. We recommend reading the cats profile carefully before emailing an interest.

    If you do not hear from us within 4 weeks, we have not got a match for you, but you are welcome to email us at either dog.enquiries@woodgreen.org.uk or catenquiries@woodgreen.org.uk depending on the species you are interested in, to keep your interest open. Please email with the subject title – I AM STILL LOOKING FOR A DOG / CAT, from the email you used on your form and we will reactivate your profile. You are welcome to do this every 4 weeks whilst you are still looking for a pet.

    If you have completed a form to adopt a small animal, you will be contacted by email within 72 hours of submitting your form. Please do check your junk folder.

  • Can the general public still access Wood Green's centre and shops?

    Our centre remains closed to general visitors unless you have an appointment with one of our pet services. All staff abide by social distancing rules throughout the rehoming process and in their other day-to-day work.

    Our charity shops re-opened on the 12th April following the guidance set out by the government. A full list of our locations can be found here

  • Do you take donations of duvets and pillows?

    Unfortunately, we cannot accept duvets or pillows due to the cost and time it takes to launder them. We will gladly accept blankets, towels and sheets. You may find other animal charities/shelters are willing to take your duvets and pillows. We hope you find someone that can make good use of them.

  • Do you accept food donations? What other items can I donate?

    We can take unopened and in-date food, toys, beds and blankets in a reusable condition (if used), knitted blankets (recommended size of 75cm x 75cm), knitted cat toys (we spray Feliway on them to keep our cats calm), towels, newspaper and shredded paper – these can be donated at our Godmanchester centre during opening hours. Alternatively, you can follow this link to our Amazon wishlists where you can purchase species-specific gifts for pets in need.

    We're afraid that we're unable to take medicine (even if it's unopened), and are no longer able to accept used ink cartridges.

  • I am interested in applying for a job or want an update on my application

    Once you have submitted your application, you will get an acknowledgement email. If you do not receive this email please resend your application or contact the recruitment line on 0300 303 9333 ext 1263. If you have not heard from us within two weeks, your application has not been successful. We reserve the right to remove the role if sufficient applicants have been received before the closing date.

    Visit our jobs site to view current vacancies.

  • Do you have door-to-door fundraisers operating in my area?

    You can check if we have fundraisers in your area on our residential fundraising page.

  • Do you offer work experience placements?

    We are unable to offer work experience at our centre due to insurance limitations.

    If you wish to pursue your interest in animal welfare, we would advise you to approach the following –

    • Local veterinary practices
    • Animal hospitals
    • Grooming parlours
    • Animal welfare colleges
    • Boarding kennels
    • Trainers and behaviorists (look for trainers APDT qualified and behaviorists with CCAB or APBC qualifications)
    • Doggy day cares
    • Zoos
  • How do I contribute a guest blog/article on your website?

    We cannot accept any sort of guest content or sponsored articles, as all the pet advice on our website (including blogs, images and videos) is produced by our team of behaviour and welfare experts.

  • Can I volunteer with you?

    Volunteering with Wood Green is incredibly rewarding. Whether it’s spending time with pets on site, fostering a pet in your home, or working in a Wood Green shop, you’ll make a difference to the lives of pets in need.

    We welcome anyone aged 18 or over to volunteer at our centre, and anyone aged 14 or over to help in our charity shops. Find your nearest one and apply here

    Our current volunteering opportunities can be found on our volunteering page. If you’re interested in becoming a Wood Green fosterer, visit our fostering page

    We hope you will find something of interest to you. Current opportunities are updated regularly, so do continue to check back until you find something suitable. 

  • How do I rehome my pet?

    We rehome hundreds of dogs, cats and small animals every year, so we know that making the decision to give up your pet can be hard. We're here to provide confidential and unbiased advice. Learn more about giving up your pet with Wood Green

  • What should I do if I find a deceased cat?

    If you suspect the cat is recently deceased and you’re in a safe position to pick it up without obstructing traffic or pedestrians, take the cat to any local vet. They will be able to scan for a chip and contact owners before storing the body. If you’re not able to pick it up, (e.g. it’s not in a safe place, the body is in a poor state, or you don’t feel comfortable) then report the body to environmental health through your local council, who will be able to arrange safe collection.

If you haven't been able to find the answer to your question above, please tell us what information you're looking for using the form below and we’ll reply as soon as we can.



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Alternatively, you can call us on 0300 303 9333.
We're available 7 days a week from 8am until 4pm. 

If we do not answer straight away please leave us a voicemail with your name,
contact number and a brief explanation of what you wish to discuss,
so we can make sure the right person calls you back.