Before contacting us, we might be able to find the answer to your query. Please read our frequently asked questions:
Please complete our pet seeker form and we will do our best to find a match for you. Please be aware there is a huge demand for our dogs and the majority of enquiries do not result in a dog from Wood Green. We can help you in many other ways though through advice and support.
If you have completed a form to adopt a dog, it will be run daily through our system against all of our available dogs. You will only hear from us if we have a potential match so please do not chase up your questionnaire. If you see a dog you are interested in on our website - please send an email to firstname.lastname@example.org expressing your interest. Our team can only respond to those emails where a match is successful. We recommend reading the dogs profile carefully before emailing an interest. If you have completed a form to adopt a cat and see one on our website that you are interested in - please email email@example.com expressing your interest. Our team can only respond to those emails where a match is successful. We recommend reading the cats profile carefully before emailing an interest.
If you do not hear from us within 4 weeks, we have not got a match for you, but you are welcome to email us at either firstname.lastname@example.org or email@example.com depending on the species you are interested in, to keep your interest open. Please email with the subject title – I AM STILL LOOKING FOR A DOG / CAT, from the email you used on your form and we will reactivate your profile. You are welcome to do this every 4 weeks whilst you are still looking for a pet.
If you have completed a form to adopt a small animal, you will be contacted by email within 72 hours of submitting your form. Please do check your junk folder.
Our centre remains closed to general visitors unless you have an appointment with one of our pet services. All staff abide by social distancing rules throughout the rehoming process and in their other day-to-day work.
Our charity shops re-opened on the 12th April following the guidance set out by the government. A full list of our locations can be found here.
Unfortunately, we cannot accept duvets or pillows due to the cost and time it takes to launder them. We will gladly accept blankets, towels and sheets. You may find other animal charities/shelters are willing to take your duvets and pillows. We hope you find someone that can make good use of them.
We can take unopened and in-date food, toys, beds and blankets in a reusable condition (if used), knitted blankets (recommended size of 75cm x 75cm), knitted cat toys (we spray Feliway on them to keep our cats calm), towels, newspaper and shredded paper – these can be donated at our Godmanchester centre during opening hours. Alternatively, you can follow this link to our Amazon wishlists where you can purchase species-specific gifts for pets in need.
We're afraid that we're unable to take medicine (even if it's unopened), and are no longer able to accept used ink cartridges.
Once you have submitted your application, you will get an acknowledgement email. If you do not receive this email please resend your application or contact the recruitment line on 0300 303 9333 ext 1263. If you have not heard from us within two weeks, your application has not been successful. We reserve the right to remove the role if sufficient applicants have been received before the closing date.
Visit our jobs site to view current vacancies.
You can check if we have fundraisers in your area on our residential fundraising page.
We are unable to offer work experience at our centre due to insurance limitations.
If you wish to pursue your interest in animal welfare, we would advise you to approach the following –
We cannot accept any sort of guest content or sponsored articles, as all the pet advice on our website (including blogs, images and videos) is produced by our team of behaviour and welfare experts.
Volunteering with Wood Green is incredibly rewarding. Whether it’s spending time with pets on site, fostering a pet in your home, or working in a Wood Green shop, you’ll make a difference to the lives of pets in need.
We hope you will find something of interest to you. Current opportunities are updated regularly, so do continue to check back until you find something suitable.
If you haven’t been able to find the answer to your question, you can call us on 0300 303 9333, we’re available 7 days a week from 8am until 4pm. If we do not answer straight away please leave us a voicemail with your name, contact number and a brief explanation of what you wish to discuss, so we can make sure the right person calls you back.
Alternatively, request a call back or complete our contact form below.