Have a question?

 Please read our FAQs section below for answers to commonly asked questions, before getting in touch and filling out our contact form.

If you have a question or feedback regarding our fundraising activity in your area, please visit our face-to-face fundraising page for answers to frequently asked questions.

Please note that visits to our centres are by appointment only.

Frequently Asked Questions

  • How do I adopt a pet?

    Please complete our pet seeker form and we will do our best to find a match for you. Please be aware there is a huge demand for our dogs and the majority of enquiries do not result in a dog from Wood Green. We can help you in many other ways though through advice and support.

  • I have filled in a form to adopt a pet. Why have I not heard from you?

    If you have completed a form to adopt a dog or cat, it will be run daily through our system against all of our available pets. You will only hear from us if we have a potential match so please do not chase up your application. We are asking people to please not call or email about specific pets, we hope you understand. If you do not hear from us within 4 weeks, we have not got a match for you, but you are welcome to email us at pet.support@woodgreen.org.uk to keep your application open.

    Please just email with the subject title of – I AM STILL LOOKING FOR A DOG / CAT, from the email you used on your form and we will reactivate your application. You are welcome to do this every 4 weeks whilst you are still looking for a pet. If you have completed a form to adopt a small animal you will be contacted by email. Please do check your junk folder.

  • Can the general public still access Wood Green's centres and shops?

    We invite the general public to use our shops. All are now open and you can find a full list of shop opening hours and locations here

    Our centres remain closed to general visitors, but we have been able to start safely rehoming some of our pets by inviting people to our sites on an appointment basis, or by taking pets directly to their loving new homes. All staff abide by social distancing rules throughout the rehoming process and in their other day-to-day work.

  • Do you take donations of duvets and pillows?

    Unfortunately we cannot accept duvets or pillows due to the cost and time it takes to launder them. You may find other animal charities/shelters are willing to take them. We hope you find someone that can make good use of them.

  • Do you accept food donations? What items can I donate?

    We can take unopened food, toys, beds and blankets in a reusable condition (if used), knitted blankets (recommended size of 75cm x 75cm), knitted cat toys (we spray Feliway on them to keep our cats calm), towels, newspaper and shredded paper – these can be donated at our Godmanchester centre during opening hours. Currently, our Heydon centre is closed for donations. Alternatively, you can follow this link to our Amazon wishlists where you can purchase species-specific gifts for pets in need.

  • I am interested in applying for a job or want an update on my application

    Once you have submitted your application, you will get an acknowledgement email. If you do not receive this email please resend your application or contact the recruitment line on 0300 303 9333 ext 1263. If you have not heard from us within two weeks, your application has not been successful. We reserve the right to remove the role if sufficient applicants have been received before the closing date.

    Visit our jobs site to view current vacancies.